Gift Card Terms and Conditions

General Terms

Morrisons supplies both plastic gift cards (“Plastic Gift Cards”) and digital gift cards (“eGift Cards”) to customers, together referred to herein as (“Morrisons Gift Cards”), and are issued by Wm Morrison Supermarkets Plc, Hilmore House, Gain Lane, Bradford, West Yorkshire, BD3 7DL (registered office) (registered number 00358949) (“Morrisons”). If you have any complaints about our service or any Gift Cards you purchase from us please contact our Gift Card Customer Support on + 44 (0) 344 381 5065, opening hours are 8am to 8pm, 7 days a week.

Gift Cards

Morrisons Gift Cards are redeemable at any Morrisons stores within the United Kingdom. Morrisons Gift Cards cannot be redeemed online, and purchases made from Morrisons Petrol Stations are excluded. With the exception of expedited shipping fees for the delivery of Plastic Gift Cards, no additional fees will be imposed on purchasers or recipients of Morrisons Gift Cards.

Morrisons Gift Cards are available for purchase here.

Expiry of Morrisons Gift Cards

Morrisons Gift Cards will expire 24 months from the purchase date.

View Your Balance

To check the balance of your Gift Card, please contact the brand using the details provided in their T&Cs.

Your Rights To End The Contract

You have the right, in addition to your other rights, to cancel your order and return Plastic Gift Cards for no reason at all provided that you inform us in writing that you wish to cancel within 14 calendar days, starting on the day after the Plastic Gift Cards are delivered to you.

If you choose to cancel, then you must take reasonable care of the Plastic Gift Cards and should return them in re-saleable condition. You must return the Plastic Gift Cards to us in the original packaging to Wm Morrison Supermarkets Plc, Hilmore House, Gain Lane, Bradford, West Yorkshire, BD3 7DL, at your cost and risk. We advise you to ensure that the Plastic Gift Cards are adequately insured during the return journey. You will receive a full refund within 14 calendar days of us receiving the Plastic Gift Cards back from you. If you have not returned the Plastic Gift Cards within 14 calendar days of cancellation or when requested by us to do so, whichever occurs first, you will not be entitled to a refund.

Losing your right to change your mind

If you choose to receive your digital codes before expiry of the fourteen (14) day cooling off period you will be required to acknowledge and accept that you will lose your right to end the contract once downloading or streaming of the digital content begins.

Returns

Subject to the cooling off period you may not return or cancel your Gift Cards after they are received. If you wish to cancel your Gift Cards order prior to its delivery, please contact Customer Support.

Lost or Stolen Gift Cards

Please keep your Morrisons Gift Cards secure, as if it were cash. Morrisons is not responsible if the Morrisons Gift Cards are lost, stolen, destroyed or used without permission. Morrisons reserves the right to cancel a Morrisons Gift Cards, if it reasonably suspects fraud or misconduct. Damaged, altered or cancelled Gift Card will not be accepted.

Limitations

You may not use your Morrisons Gift Cards to purchase other Morrisons Gift Cards. Morrisons Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash. Unused Morrisons Gift Cards cannot be transferred, and orders cannot exceed £500 per day.

Privacy Policy

Please review our Privacy Policy here to understand more about how we use your data.

Gift Card Customer Service

If you need assistance with any aspect of your purchase, or use of your Morrisons Gift Cards, please contact Customer Support. You will be required to provide your order number.

For any issues concerning the redemption of your purchase please contact the brand using the details provided in their T&Cs.

Payment Methods

Morrisons Gift Cards may be paid for with a valid Debit or MasterCard (we do not accept American Express).

Delivery Information

We are not responsible for Gift Cards that are not received due to your failure to enter an accurate physical address or email address for the recipient. If you have concerns about your order, please contact Customer Support.

Reasons for Failed Delivery of eGift Cards

eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Cards have not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient's firewall blocked the email
  3. Email inbox is over size limit
  4. Invalid email address

If a spam filter is blocking Morrisons Gift Cards emails from getting to an inbox, the email options will need to be modified so that Morrisons Gift Cards emails are not considered spam. If you need further assistance, contact Customer Support. Please be ready to provide your order number.

Personalised Messaging

If you wish to add a personal message to your Gift Cards, simply type your message in the message field during the purchase process.

Personal messages are limited in length to the space provided on the eGift Card, or to the space provided on the presentation carrier of Plastic Gift Cards and there is no additional charge to include a personalised message.

We reserve the right to cancel inappropriate, offensive or otherwise objectionable messages.

Governing Law

These terms are governed by English law, and you can bring legal proceedings in respect of your Morrisons Gift Cards in the English courts.